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You have one place for the consultant for free
Classic way of consulting online. We don't limit chat functions. You pay only for extra options
Use canned messages for frequently asked questions of guests. The system will automatically continue the answer as soon as you start typing
The source of transition to the site, date of the first calling, number of visits, the city is displayed. browser type, quantity and addresses of the seen pages
Callpy will send questions of guests to e-mail so far consultants are offline, will collect contacts of guests. You can adjust a window form offline so that it was automatically developed and suggested clients to leave contacts (e-mail, phone)
The operator can supervise the guest of the site typing the message, even before its sending
Do what you need to. The system will inform you about new events (new guest on the site, incoming messages and calls, missed calls)
Spell -check before sending messages to client
Online consultant will perfectly integrate in your site's deign
Operators photo may be displayed in chat window and on the label
Callpy supports operator's work on several sites
Sound alert for consultants about new important events (new guest on the site, incoming messages and calls)
Guest and manager always see the needed content
Chat and video-calls are available in all of the opened tabs (with saving of the chat history)
We support websites working at HTTPS
The chat history with clients is always available to the consultant right in the consultation panel
You will be able to hire unlimited amount of consultants and manage them between you sites
The system collects contacts of clients from open sources (a name, an avatar, phone, Skype, the site, the VK profile) even when consultants aren't online
You can save the contacts of site's guests in the file
Supervise guest actions in real-time
Callpy will automatically offer the help to the missing guest
If the operator doesn't answer the client, a message with the offer to wait for the answer or to leave the email will be sent to the client
Free online calls between clients and managers
Make live video consultations on the site
Guide the guest by the pages, show the content
Higlight and comment the items on the guest's opened page
Highlight something on the page and your guest will see it
Operators can transfer the dialogues between each other
Expanded customization of style of a widget. You will be able to introduce elements of a corporate style, to create your own unique design of a chat and label
Allows to attach the dialogues in the chat to contacts, create new contacts right from Callpy, give targets, automatically save the chat history in the CRM, automatically save the client's contacts in the CRM
Represent visually the quality of work of consultants. Control of chats, operating time, efficiency of employees
Consultant can block the client by adding him to the blacklist
Sending of the dialogues history by email
If the client adds the good to cart the system will notify the consultant about this immediately
Offers visitors to share their contacts before starting a dialog or during a dialog
Collecting contacts of visitors of the website through the Callpy form even when there are no consultants on the website. You can adjust fields in shape for collection of data on your discretion. This information is available to consultants в« information about a visitor» and in the list of clients. Data can be sent automatically to CRM System — contacts will be created. All contacts are possible to be download in *.CSV
Create groups of consultants and distribute flows of visitors. Set filters by region or by page URL. In each department you can tune separate form with pre-chat fields.
Create personal forms to collect data about visitors of your site.
The possibility to write message to a visitor, which has already left the site. Visitor will receive message when he is back on the site. Visitor will receive the message when he is back on the site. The chat window will be opened and all unread messages will be shown.
If consultant during a dialog receive important information from visitor, he will be able to send the dialog to any email address.
Sending messages to visitor's chat depending on page URL of the visitor.
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